CS Foundation :: English & Business Communication : December 2004

Roll No…………………
Time allowed : 3 hours Maximum marks : 100
Total number of questions : 7 Total number of printed pages : 4
NOTE : Answer all questions.
1. Attempt/rewrite/complete any ten of the following :
(i)What does FOB stand for ?
(ii)“Often lost in thought and unaware of one’s surroundings.” Suggest a single word.
(iii)“Whip the thief mercilessly.” Convert this sentence into passive voice.
(iv)Please do not malign her reputation. What is the antonym of ‘malign’ ?
(v)India has always been ________________ for Pakistan. (bete noire/bona fide). Fill in the blank using correct phrase.
(vi)The USA is the _____________ ruler of Iraq. (de facto/de jure). Fill in the blank using correct phrase.
(vii)Give meaning —
Out of the frying pan into the fire
OR
Example is better than precept.
(viii)Make sentence using the idioms —
To weather the storm
OR
To drive a hard bargain.
(ix)The nurse said, “how did I feel ?” Convert this sentence into reported speech.
(x)Correct the sentence —
This public limited company has seven partners.
OR
I have applied for two days’ French leave.
(xi)In a secular State like India, no person should be ________ for upholding a particular religious belief. (prosecuted/projected/ persecuted). Fill in the blank using correct word.
(xii)According to Swami Vivekananda, education is the __________ of the perfection already in man. (malformation/manifestation/ manipulation). Fill in the blank using correct word.
(1 mark each)
2. State with reasons which of the following statements are true/false (Your answer to each statement should not exceed 30 words) (Attempt any ten):
(i)Communication involves only sending of a message.
(ii)No one can be held responsible for informal communication.
(iii)Encoding the matter is an important element of communication.
(iv)Vertical communication and horizontal communication are one and the same.
(v)Body language generally speaks the truth while speaker may play with words to hide the truth.
(vi)Offensive language is a sure way to build goodwill and reputation.
(vii)Verbal communication is inclusive of written communication.
(viii)Truth and coherence are of equal importance in communication.
(ix)Feedback is merely wastage of time, energy and efforts.
(x)A reference number on a letter is a formality and nothing else.
(xi)Effective messages are invariably you-centered.
(xii)The official recording of the proceedings of a meeting is known as ‘agenda’.
(xiii)All the business letters are to be signed by Managing Director only.
(15 marks)
2/2004/EBC P.T.O.


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3. Attempt any two of the following:
(i)

One of your highly qualified and efficient Software Design Engineers has expressed his intention (not yet resigned) to leave your organisation in order to join a much more reputed multinational company with higher pay and better perquisites. As the Manager (HRD), write a very tactfully worded letter to him persuading to stay in your company, offering him more attractive facilities like higher pay, free furnished quarters, car-lift, promising to send abroad, and so on.

(ii)

Your manufacturing unit was recently ordered to be closed by the Pollution Control Board on account of excessive emission of the poisonous gases. Write a letter to the Deputy Director of the Pollution Control Board giving the details of the measures you have taken to reduce the emission levels and bring them down to the permissible limits and requesting him to allow the plant to restart the operations.

(iii)

You are a bulk supplier of electronic items – washing machines and refrigerators. You have received an order from a dealer of these items in a neighbouring town. Write a letter stating the reason(s) as to why the order cannot be executed.

(15 marks)
4. Draft any three of the following:
(i)A newspaper advertisement by a nationalised bank requiring premises for guest house/transit house in Vasant Vihar area of New Delhi.
(ii)An express telegram from the Secretary, Grofast Ltd., Mumbai to the Regional Manager of your company at Bhopal to start negotiations with the union leaders to withdraw the proposed strike prior to the Managing Director’s arrival on 30th December, 2004.
(iii)A note from Manager (HRD) to the Managing Director for sponsoring Rakesh of Sales Department to participate in a workshop on Customer Relationship Management being organised by the Indian Institute of Management, Ahmedabad.
(v)A circular appealing employees to donate blood.
(5 marks each)
5. Attempt any three of the following:
(i)

As the Company Secretary of the Indian Oil Corporation (IOC), draft a press release narrating corporate highlights:




IOC was at 191st rank in 2002 and stands at 189th rank in 2003 in the Fortune ‘Global 500’.
Applied Trading Systems, Singapore has adjudged IOC as number one in petroleum trading among national oil companies in the Asia-Pacific region.
Business Today and Hewitt Associates have ranked IOC among the top 10 ‘Best Employers in India – 2003’.
IOC is the 19th largest petroleum company in the world.

(ii)

Write a letter to the Service Tax Department for allotment of registration number providing a brief background about your service activities.

(iii)

Your firm has received an invitation letter for you from Sheikh Butt Factory, Sargodha, Pakistan to visit them to finalise export of spices from India and import of Green Mung beans from Pakistan. Write a letter to the Visa Officer, Pakistan High Commission, Chanakyapuri, New Delhi for issue of non-police reporting business visa to visit Sargodha.

(iv)

Given below is an SMS. Give full form of underlined words.
2day sent a spl book 4 U with Raj. Collect ASAP.

(5 marks each)
2/2004/EBC Contd…


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6. Write an essay of about 300 words on any one of the following :
(i)Job Reservations in Private Sector
(ii)Role of a Company Secretary
(iii)Business Process Outsourcing (BPO)
(iv)Globalisation – Key Driver.
(15 marks)
7.

Make a precis of the following passage in about one-third of its length and suggest a suitable title (Use precis-sheet given at the end of the answer book) :

When the Prime Minister Manmohan Singh met the President George Bush over breakfast, he wasted no time over India’s possible admission into an enlarged UN Security Council. During that meeting and at the New York Stock Exchange (NYSE), where he talked to a guest list whose collective worth was $1 trillion, India’s economist prime minister focused on growth, investment and trade. Finally, Indian diplomacy has come of age. Instead of platitudes about ‘reforming’ the UN, our place in the comity of nations and the brotherhood of man, Singh has focused, laser-like, on what the country really needs — about $150 billion in US investment through the next four years or so. In return, he has promised prospective investors a stable polity, a low-cost, hassle-free business environment, continued reforms and the alluring prospect of sharing the dividends of high growth. Foreign policy wonks might be dismayed by Singh’s apparent lack of enthusiasm in lobbying for a permanent seat in the UNSC, but that is easily explained: The Prime Minister believes, correctly, that Indians should first prosper and strut later.

Even today, the average Indian makes about $550 per year, compared to $1,100 for the average Chinese, a South Korean’s $12,640 and the staggering $37,500 that an American earns. How long will it take to catch up ? Back of the envelope calculations show that even if the country grows a stunning 10% every year for the next 25 years, the average Indian will be worth 10 times what she is today — nowhere close to American incomes, but about as prosperous as today’s Czech, a little better off than Mexicans, Brazilians and the Polish. However, the good news is that at that level of income per head, the size of India’s economy will be enormous: Its share of global income could be as high as 7%, more than what Germany weighs in at today. Singh has chosen his priorities well. He has made out a powerful case for economic diplomacy to replace fuddy-duddy lobbying for seats that carry prestige, but little else. Back home, the Prime Minister will have to act on his promises. The first thing he’ll need to do will be to write a hassle-free policy to govern overseas investment. What’s the point of inviting investors home if you’re going to strangle them with red tape?

(386 words)
(12+3 marks)

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2/2004/EBC

 

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