6. |
Hotch Potch Ltd. has a current scenario wherein people do not trust each other. Whenever a junior officer wishes to talk to his/her superior, the general approach is casual and no attention is paid to the communication aspects. The top level management is completely unaware of what is happening downthe- line as they have no information. Therefore, by and large, people have become either defensive or manipulative in their approach. This has affected the morale of people and accordingly, there is very little productivity. The management thinks that the best option would be to appoint an engineer who would look into the productivity related angle. In the light of above, answer the following questions : |
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(i) | Do you think it is a productivity-related problem that the company is facing ? |
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(4 marks) |
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(ii) | In your opinion, what are the barriers to communication that the company is currently facing ? |
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(7 marks) |
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(iii) | What suggestions do you have for the company? |
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(4 marks) |
7. |
(a) |
Identify what different types of communication styles are being followed by the undermentioned leaders and give reasons:
(i) | Biggie has a one way communication which is directive, demanding, controlling and uses power and authority. |
(ii) | Goody uses two way communication which is stimulating, free and fluid. The atmosphere is of mutual understanding friendly and warm. |
(iii) | Coward submits to the desires of others and sees other’s point of view and also shifts responsibility to others assuming only a supporting role. |
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(2 marks each) |
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(b) |
“Although discussion is more important than conversation in an organisation, yet all the managers need to indulge into conversation which needs to be effective.” Comment and distinguish between ‘conversation’ and ‘discussion’. Also state ingredients needed to make conversation effective. |
(9 marks) |
8. |
(a) |
What is the rationale for holding a press conference ? Prepare a note for press briefing highlighting the salient features of ‘conflict resolution’. |
(6 marks) |
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(b) |
Write short notes on any three of the following:
(i) | Transactional analysis |
(ii) | Importance of agenda |
(iii) | SWOT analysis |
(iv) | Emotional intelligence. |
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(3 marks each) |